4th AUN-QA Training Course for Accomplishing Programme

The 4th “AUN-QA Training Course for Accomplishing Programme Assessment” was organised for members and non-AUN members by AUN Secretariat. The 4-day workshop was held from 22 - 25 April 2013 in Bangkok, Thailand.

The 4-day course aims to introduce the AUN-QA system and enhance quality assurance practices. It is held for professionals who are in charge of quality assurance at programme and/or institutional level from universities inside and outside ASEAN.

The content of the workshop encompasses:

• Introduction of quality assurance in higher education
• AUN quality assessment process
• Self-assessment at programme level
• Study visit to Chulalongkorn University

The workshop was facilitated by Mr. Johnson Ong Chee Bin together with facilitators from the National University of Singapore. The workshop was attended by 42 participants from Brunei Darrusalam: Institut Teknologi Brunei and Universiti Brunei Darussalam, Indonesia: Brawijaya University, Universitas Indonesia, Hasanuddin University, Indonesia Islamic University, Prasetiya Mulya Business School, UIN Syarif Hidayatullah Jakarta; Malaysia: Universiti Teknologi Malaysia, Philippines: Ateneo De Manila University; Thailand: Bangkok University, Burapha University, Chiang Mai Rajabhat University, King Mongkut's University of Technology North Bangkok, , King Mongkut's University of Technology Thonburi, Khon Kaen University, Mahasarakham University, Suranaree University of Technology, Walailak University Vietnam: University of Agriculture and Forestry.

The 1st ASEAN-QA Actual Quality Assessment

After more than 2 years of preparation by the participating universities in the ASEAN-QA project, the 1st ASEAN-QA actual quality assessment was kick-off at the International University, Vietnam National University-Ho Chi Minh City, Vietnam from 1 to 3 April 2013.

The study programme, Bachelor of Engineering in Electronics and Telecommunications was assessed by an international team of assessors led by Mr. Johnson Ong Chee Bin from the ASEAN University Network (AUN). The other peer assessors were Dr. Iring Wasser from Agency for Engineering, Informatics, Natural Sciences and Mathematics (ASIIN), Germany and Prof. Ir. Dr. Ahmad Faizal Mohd. Zain from Universiti Malaysia Pahang, Malaysia.   

ASEAN-QA project is coordinated and conducted by the University of Potsdam (Center for Quality Development in Higher Education - ZfQ) within the frame of the DIES programme, which is jointly coordinated by the German Academic Exchange Service (DAAD) and the German Rectors’ Conference (HRK). Partners of the ASEAN-QA Project are the ASEAN University Network (AUN), the Regional Centre for Higher Education and Development in Southeast Asia (SEAMEO RIHED) and two regional networks of QA agencies: in Europe and Southeast Asia: the European Association for Quality Assurance in Higher Education (ENQA) and the ASEAN Quality Assurance Network (AQAN). 

For more information about the site visit, please go to http://www.asean-qa.de/blog/posts/177/Official-Start-of-the-ASEAN-QA-Site-Visits/1.html

The Happiness DNA Workshop - 20 & 21 May 2013, Singapore

The Customer Happiness DNA

In the emerging happiness economy, leading happiness-centric organisations have espoused values in nurturing a culture in delivering happiness to their employees, customers and the community. 

Is your organisation ready to deliver happiness to your employees and customers? This question was discussed and answered at the recent 2-day Customer Happiness DNA workshop held at the National University of Singapore for Professional & Executive Staff and Non-academic staff. The workshop focused on the concept of the customer happiness DNA, which is a holistic approach for aligning and internalising an individual’s attitude, heart and habits to deliver happiness in customer experience.

At the workshop, participants learned to:

• Appreciate the raising importance of customer happiness in an experience-centric economy; 
• Understand the types and dimensions of customer happiness; 
• Understand the impact of attitude on customer happiness; 
• Understand, manage and add emotional value to customer happiness; and 
• Apply the customer happiness DNA to deliver happiness in customer experience

Johnson leading the laughter yoga exercise 

Warming up 

Teh tarik laughter 

Teh tarik laughter 

The handphone laughter 

Ho ho ha ha ha 

Child-like play

What some participants say about the workshop?

"I have understood the impact of attitude on customer happiness and how to apply
the happiness DNA to deliver happiness in customer experience."

"I have learned how to have happiness in my life and how to live better."

"From this course, I have learned how to be happy when dealing with difficult customers."

"Knowing what actually bring about true happiness."

The Happiness DNA Workshop: 20 - 21 May 2013

Please take some time to read our Terms and Conditions

Terms and Conditions

Terms and Conditions 

Registration 

1) Click on Workshop Registration and fill in all details as required. 

2) All registration will be processed on a first come first serve basis, based on the time of registration form submission.  

Registration Confirmation

1) A confirmation letter and an invoice will be sent to the email you've provided inclusive of the training and payment details. 

Payment

1) Upon receiving the confirmation letter and invoice, please make payment via Bank Transfer or Cheque by 6 May 2013. Payment can be made through: 

• POSB Bank Account: 151147763
• Cheque made payable to: Living Better

2) Upon receiving your payment, your place is guaranteed. An email on the confirmed training details will be sent to you as soon as possible. 

3) If payment is not received by 6 May 2013, your registration will be deemed as cancelled. 

4) Living Better reserves the right to change or cancel the training courses, a full refund of the training courses fees will be paid to you in such event. 

Fees

1) All training course fees include all course materials, lunch and refreshments unless otherwise stated. 

Happy Discount

1) Happy Discount only applies to participants who registered for THE HAPPINESS DNA training workshop on and before 30 April 2013 and are subjected to availability. 

Cancellation 

	With Replacement	Without Replacement
Less than 7 working days’ written notice prior to training course commencement	No Charge	50% of training cost
Less than 1 working day’s written notice prior to training course commencement	No Charge	Full training cost
No show	Full Training Cost

Copyright

1) Living Better owns the copyrights of all training course materials provided. No part of the materials or contents should be reproduced, licenses, sold or published without prior written consent. 

*Living Better reserves the rights to revise these terms and conditions from time to time without prior notice. 

*Your registration will signify your acceptance to the above terms and conditions. 

Workshop Registration