The Customer Happiness DNA

In the emerging happiness economy, leading happiness-centric organisations have espoused values in nurturing a culture in delivering happiness to their employees, customers and the community. 

Is your organisation ready to deliver happiness to your employees and customers? This question was discussed and answered at the recent 2-day Customer Happiness DNA workshop held at the National University of Singapore for Professional & Executive Staff and Non-academic staff. The workshop focused on the concept of the customer happiness DNA, which is a holistic approach for aligning and internalising an individual’s attitude, heart and habits to deliver happiness in customer experience.

At the workshop, participants learned to:

• Appreciate the raising importance of customer happiness in an experience-centric economy; 
• Understand the types and dimensions of customer happiness; 
• Understand the impact of attitude on customer happiness; 
• Understand, manage and add emotional value to customer happiness; and 
• Apply the customer happiness DNA to deliver happiness in customer experience

Johnson leading the laughter yoga exercise 

Warming up 

Teh tarik laughter 

Teh tarik laughter 

The handphone laughter 

Ho ho ha ha ha 

Child-like play

What some participants say about the workshop?

"I have understood the impact of attitude on customer happiness and how to apply
the happiness DNA to deliver happiness in customer experience."

"I have learned how to have happiness in my life and how to live better."

"From this course, I have learned how to be happy when dealing with difficult customers."

"Knowing what actually bring about true happiness."