15th AUN-QA Workshop for Accomplishing Programme Assessment

The 15th AUN-QA Workshop for Accomplishing Programme Assessment was held in Bangkok, Thailand from 22 to 25 November 2016.

The 4-day workshop aims to introduce the AUN-QA framework and enhance quality assurance practices based on the latest version of AUN-QA framework at programme level (3rd version). The content of the workshop encompasses:

• Introduction to quality assurance in higher education 
• AUN-QA framework and criteria at programme level 
• AUN-QA quality assessment process 
• PDCA Approach to self-assessment 
• Self-assessment report (SAR) writing 
• Change Management 

The workshop was facilitated by Mr. Johnson Ong Chee Bin, AUN-QA Expert together with Prof. Arnulfo P. Azcarraga (DLSU) and Prof. Satria Bijaksana (ITB). The workshop was attended by 29 participants from universities in Indonesia, Philippines, Thailand and Viet Nam.

Delivering Customer Happiness

Living Better in collaboration with ASK Training Pte Ltd will be offering to two new training courses on how to deliver happiness to customers in 2017. The two courses are " The Art of Great Service" and "Managing Emotions in Customer Experience". The two courses give participants a unique learning experience by incorporating "mystery shopping" into the curriculum. The courses will be facilitated by Mr. Johnson Ong Chee Bin, Founder and Chief Happiness Coach of Living Better.

Details of the courses are available at ASK Training Pte Ltd website at http://asktraining.com.sg/course/art-great-service/ and http://asktraining.com.sg/course/managing-emotions-customer-experience/

2016 ASEAN Young Quality Assurance Officers Network Forum and Roundtable Meeting

The 2016 ASEAN Young Quality Assurance Officers Network Forum and Roundtable Meeting was jointly organised by AQAN and ONESQA. The event was hosted by ONESQA on 16 and 17 November 2016 in Bangkok, Thailand. The event was graced by Radm Wachara Karunyavanij, President of AQAN and Dr. Komsorn Wongrugsa, Acting Director of ONESQA. 

The event started with a keynote speech by Prof. Dr. Supachai Yavaprabhas on the "Harmonisation of ASEAN Higher Education". This was followed by a panel discussion on "Why ASEAN Needs a Regional Framework for QA?". Mr. Johnson Ong Chee Bin, AUN-QA Expert and Principal Consultant of Education Quality International was one of the panelists together with Prof. Zita Mohd Fahmi, Secretary of AQAN and Atty. Teresita R. Manzala from the Philippines.

The panel discussion was followed by country reports from AQAN members and ended with visits to Mahidol University and ONESQA office.

Aligning AUN-QA Programme Self-Assessment Report (SAR) Version 2 to Version 3

The 3rd version of the AUN-QA Framework for Programme Level will be fully implemented from January 2017 onwards. The 3rd version covers 11 criteria as illustrated below.

All study programmes which have been assessed and certified using 2nd version and are due for re-assessment will have to re-write the SAR based on the 3rd version. To facilitate the re-writing from 2nd version to the 3rd version, a checklist has been developed by Mr. Johnson Ong Chee Bin, AUN-QA Expert and Principal Consultant of Education Quality International as attached below.

3rd AUN-ADB Training Workshop for CLM Countries@Lao PDR

The 3rd AUN-ADB Training Workshop for Lao PDR was held at the National University of Laos from 7 - 10 November 2016 and facilitated by Mr. Johnson Ong Chee Bin (AUN-QA Expert) and Dr Chavalit Wongse-ek (Mahidol University). This workshop is a continuation from the 2nd AUN-ADB Worshop and it focuses on the PDCA Approach to Programme Assessment. The learning outcomes of the workshop are:

• Apply the PDCA approach in quality assessment;
• Make preparation for a quality assessment
• Conduct a desktop assessment for a programme;
• Conduct a site assessment including stakeholders’ interviews, site tour and documentation review; and
• Write assessment feedback and findings

Twenty-nine participants from the National University of Laos and the University of Health Sciences attended the workshop. A mock assessment for the Bachelor of Arts in English Programme from the Faculty of Letters, National University of Laos was carried out at the end of the workshop and recommendations to improve the study programme were presented to the management of the university.