Process and Tools in Internal Quality Assurance

The “Process and Tools in Internal Quality Assurance” workshop was organised by Vietnam National University - Ho Chi Minh City. The 1-day workshop was held on 22 Aug 2012 in Ho Chi Minh City, Vietnam.

The 1-day course aims to introduce QA framework, best practices in TQM, roles of QA officer, strategic planning process and tools, and data collection, analysis and presentation. The workshop was facilitated by Mr. Johnson Ong and attended by more than 45 participants from various universities.