Monday, 7 October 2013

In Search of Happiness

Since the founding of Positive psychology in 1998 by Dr. Martin Seligman, there was no lack of polls, surveys and indicators to measure a nation or workplace happiness. In Singapore, JobsCentral started to measure and publish its work happiness indicator since 2009. In the same year, Asiaone conducted a poll to measure how happy Singaporeans were. The most controversial poll was the Gallup’s most and least emotions countries ranking report released in 2012 which had kept both politicians and Singaporeans ticking. These reports have made politicians, media, organisations and Singaporeans more aware of their personal and employee’s well-being and happiness. For examples, the World Happiness Report 2013 released by United Nations has ranked Singapore as the 30th happiest country in the world. The latest Gallup poll showed that Singapore had recorded the best improvement in ranking in the positive experience index in 2012. Without such publicity from the press and media harbouring on the issue of happiness, it would be impossible for Singapore and Singaporeans to work at improving their happiness index.

Creating an awareness can be said to be the start of any change cycle in human behaviours. Human behavioural change is a continuous process of creating self-awareness, finding one’s life purpose, making changes, acting upon them, reflecting the lessons learnt, and taking conscious effort to progress in fulfilling one’s life purpose.

Happiness can be defined as the subjective measure of life satisfaction or dissatisfaction and a life that is worth living. It can be categorised into seven levels as documented below. 

Happiness is a natural pursuit of human beings and it can be learned. First, is to identify the sources of happiness, and next, is to learn the various skills to cultivate happiness.  The sources of happiness can be broadly classified into external and internal. External sources of happiness are short-lived and external to us. They include financial, career, environmental, social and physical. Internal sources are permanent and they help to create an internal condition that is conducive to cultivate happiness in our genes. They include mental, emotional and spiritual. The Happiness DNA is illustrated in the diagram below.



Financial. Being financially adequate to make ends meet is an important source of happiness. A person cannot be happy if he is worried about how to make ends meet. Money, can indeed buy happiness but only temporarily as it is never enough to keep up with the materialistic lifestyles.

Career. We spend more than one-third of our lifetime at work and it is important whether we can find happiness and meaning in our daily work. Do what you love and love what you do. Dr. Martin Seligman, the father of positive psychology, found that a person can find happiness in what he does if he is able to take advantage of his signature strengths at work. 

Environmental. Residential studies in the United States have shown that houses close to nature or green space promote well-being and reduce mental fatigue of people who live there. This affects a person’s mental attitude, which in turn affects his state of feeling good. The feeling of peace, contentment, enjoyment and other positive emotions brings happiness. Both physical and social environments are important in promoting well-being and good feelings.

Social. Happiness is not just about being happy but it is also about bringing happiness to people around us. Research has shown that relationship with spouse, children, parents, colleagues and friends is an important source of happiness. To improve social relationship, one has to think sameness rather than differences, see goodness in human beings rather than their weaknesses, and do sweetness to foster better relationship. 

Physical. Physical health is an important source of happiness as it affects both the physical and mental ability of a person. Good health brings happiness and happiness brings better health. In a 2002 Australian study (published in the American Journal of Health Promotion), participants who were happy and satisfied found that they were 1.6 times healthier than the group who were unhappy.

Mental. Ed Diener, the University of Illinois psychology professor emeritus, who lead the review of more than 160 studies on the connection between a positive state of mind and overall health and longevity has found 'clear and compelling evidence' that happier people enjoy better health and longer lives. Being happiness is a conscious choice and we are responsible for the choice that we made - be it happy or not.

Emotional. Psychologist Barbara Fredrickson and author of the book “Positivity”, says that focusing on day-to-day feelings of satisfaction can lead to a happier life, and that an awareness of the present moment, paying attention to human kindness, and enjoying nice weather can increase positivity in one's mental outlook.

Spiritual. Spiritual source of happiness is not about religion or faith but about having a clear sense of purpose in life. Discovering one’s life purpose and passion, and directing all energies towards it raises happiness. Live by design and choice rather than by default is the way to true happiness or enlightenment.

True happiness is not about just being happy yourself but about bringing happiness to others. Altruism is an important ingredient in leading a happy life as illustrated below.


Inquiry into happiness challenges us to rethink the way we live, work and play. By choosing to live in a way that prioritises the happiness of ourselves and of those around us, we can create a world filled with happiness and peace. A place that we call “heaven”.

The Customer Happiness DNA (5th Run)

The 5th NUS in-house workshop on "The Customer Happiness DNA" was held at the National University of Singapore for Non-Academic Staff on 3 & 4 October 2013. The workshop focused on the concept of the customer happiness DNA, which is a holistic approach for aligning and internalising happy mind, happy heart, happy habit and happy culture to deliver employee and customer happiness.



Wednesday, 25 September 2013

The Customer Happiness DNA (4th Run)

The 4th NUS in-house workshop on "The Customer Happiness DNA" was held at the National University of Singapore for Executive, Professional & Non-Academic Division 1 Staff on 23 - 24 September 2013. The workshop focused on the concept of the customer happiness DNA, which is a holistic approach for aligning and internalising happy mind, happy heart, happy habit and happy culture to deliver employee and customer happiness.

Hands-on exercise on planning for customer happiness (1)

Hands-on exercise on planning for customer happiness (2)


The 20th ASEAN-QA Actual Quality Assessment

The T20 ASEAN-QA site assessment was held from 19 to 21 September 2013 at Universitas Indonesia (UI), Jakarta, Indonesia.


The study programme, Economics Undergraduate Programme (EUP) was assessed by an international team of assessors led by Mr. Johnson Ong Chee Bin from the ASEAN University Network (AUN). The other peer assessors were Prof. Dr. Andreas Knorr, German University of Public Administration Sciences Speyer, Germany; and Mr. Ricardo R. Palo, Ateneo de Manila University, Philippines.



ASEAN-QA project is coordinated and conducted by the University of Potsdam (Center for Quality Development in Higher Education - ZfQ) within the frame of the DIES programme, which is jointly coordinated by the German Academic Exchange Service (DAAD) and the German Rectors’ Conference (HRK). Partners of the ASEAN-QA Project are the ASEAN University Network (AUN), the Regional Centre for Higher Education and Development in Southeast Asia (SEAMEO RIHED) and two regional networks of QA agencies: in Europe and Southeast Asia: the European Association for Quality Assurance in Higher Education (ENQA) and the ASEAN Quality Assurance Network (AQAN).




Opening ceremony

Site tour to the faculty library

Closing ceremony


The 19th ASEAN-QA Actual Quality Assessment

The T19 ASEAN-QA site assessment was held from 15 to 18 September 2013 at Universiti Utara Malaysia (UUM), Kedah, Malaysia. 

The study programme, Bachelor of International Affairs Management (Honours) was assessed by an international team of assessors led by Mr. Johnson Ong Chee Bin from the ASEAN University Network (AUN). The other peer assessors were Prof. Dr. Andreas Knorr, German University of Public Administration Sciences Speyer, Germany; and Mr. Ricardo R. Palo, Ateneo de Manila University, Philippines.


ASEAN-QA project is coordinated and conducted by the University of Potsdam (Center for Quality Development in Higher Education - ZfQ) within the frame of the DIES programme, which is jointly coordinated by the German Academic Exchange Service (DAAD) and the German Rectors’ Conference (HRK). Partners of the ASEAN-QA Project are the ASEAN University Network (AUN), the Regional Centre for Higher Education and Development in Southeast Asia (SEAMEO RIHED) and two regional networks of QA agencies: in Europe and Southeast Asia: the European Association for Quality Assurance in Higher Education (ENQA) and the ASEAN Quality Assurance Network (AQAN).


Opening ceremony

Site tour at Student Services Centre

Site tour to a class

Closing ceremony

3rd Workshop on PDCA Approach to SAR Development

The 3rd workshop on the PDCA Approach to SAR Development was held on 9 & 10 September 2013 at Universitas Indonesia (UI). The workshop was customised for UI with the objective of preparing the academic and administrative staff as facilitators and writers of Self Assessment Report (SAR).


At the end of the workshop, participants learn to: 
• Apply the PDCA approach to SAR development; 
• Interpret the AUN QA criteria at programme level; 
• Apply the requirements of SAR; 
• Use the technique for writing SAR; and 
• Relate the AUN QA assessment process



The 2-day workshop was attended by 34 staff members from various faculties and offices in UI and it was facilitated by Mr. Johnson Ong Chee Bin, AUN-QA Expert (Singapore).


Opening Speech by Rector, UI

Participants putting the pieces together

Participants mapping a curriculum

Participants reviewing a SAR



Tuesday, 3 September 2013

Happiness in Relationships

Social is one of the eight dimensions of The Happiness DNA. True happiness is altruistic and it is about bringing happiness to people around us. Political scientist James Fowler of UC San Diego and sociologist Nicholas Christakis of Harvard Medical School found that on average, a person’s happiness rises by 9 percent for every happy friend and it decreases by 7 percent for every unhappy friend in his social network. They also found that the happiness of a close contact increases the chance of being happy by 15%. The happiness of a 2nd-degree contact (e.g. friend's spouse) increases it by 10% and the happiness of a 3rd-degree contact (e.g. friend of a friend of a friend) by 6%. Happiness is contagious, therefore, cultivating positive relationships with family members, relatives, colleagues and friends boosts happiness. To find, improve and sustain happiness, think sameness, see goodness and do sweetness.