The Customer Service, Communication and Teamwork Excellence Workshop was customised for Zhenghua Primary School based on the Service DNA concept as illustrated below.
The workshop aims to equip the administrative and support staff of Zhenghua Primary School with the relevant skills to provide excellent customer service through effective teamwork and communication. The workshop was designed and facilitated by Mr. Johnson Ong Chee Bin, Chief Happiness Coach of Living Better. The learning outcomes of the workshop are:
- Appreciate the emerging experience economy
- Understand the service DNA;
- Understand the elements in delivering positive customer experience
- Cultivate a customer-centric culture through effective teamwork and communication; and
- Cultivate a customer-centric attitude
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