The Certified Quality Manager (CQM) course is hosted by the Singapore Quality Institute (SQI) and Mr Johnson Ong Chee Bin is the appointed trainer for the Communication Skills and Abilities module which was held on 14 March 2020. The module covers the following topics:
- Communication Techniques
- Interpersonal Skills
- Communications in a Global Economy
- Communications and Technology
The module objectives are as follows:
- What communication is and how communication takes place?
- What are the techniques and strategies for enhancing communication?
- How to effectively communicate in the global economy?
- How to use data to monitor and manage the organisation?
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