Mr. Johnson Ong Chee Bin designed and facilitated a 1-day workshop on "The Customer Happiness DNA" for the Office of Estate & Development at the National University of Singapore. Five sessions of the workshop were held on 22, 23, 26, 28 and 29 August 2013. The workshop was attended by 160 staff members from the department.
The workshop focused on the concept of the Customer Happiness DNA, which is a holistic approach for delivering happiness to employees, customers and the community through happy mind, happy heart, happy habits and happy culture.
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| The need for a customer happiness strategy |
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| Planning customer happiness for a process |
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| Understanding the internal-external customer happiness effect |
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| Learning how to meditate |
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