The Happiness DNA Workshop - 20 & 21 May 2013, Singapore

The Customer Happiness DNA

In the emerging happiness economy, leading happiness-centric organisations have espoused values in nurturing a culture in delivering happiness to their employees, customers and the community. 

Is your organisation ready to deliver happiness to your employees and customers? This question was discussed and answered at the recent 2-day Customer Happiness DNA workshop held at the National University of Singapore for Professional & Executive Staff and Non-academic staff. The workshop focused on the concept of the customer happiness DNA, which is a holistic approach for aligning and internalising an individual’s attitude, heart and habits to deliver happiness in customer experience.

At the workshop, participants learned to:

• Appreciate the raising importance of customer happiness in an experience-centric economy; 
• Understand the types and dimensions of customer happiness; 
• Understand the impact of attitude on customer happiness; 
• Understand, manage and add emotional value to customer happiness; and 
• Apply the customer happiness DNA to deliver happiness in customer experience

Johnson leading the laughter yoga exercise 

Warming up 

Teh tarik laughter 

Teh tarik laughter 

The handphone laughter 

Ho ho ha ha ha 

Child-like play

What some participants say about the workshop?

"I have understood the impact of attitude on customer happiness and how to apply
the happiness DNA to deliver happiness in customer experience."

"I have learned how to have happiness in my life and how to live better."

"From this course, I have learned how to be happy when dealing with difficult customers."

"Knowing what actually bring about true happiness."

The Happiness DNA Workshop: 20 - 21 May 2013

Please take some time to read our Terms and Conditions

Terms and Conditions

Terms and Conditions 

Registration 

1) Click on Workshop Registration and fill in all details as required. 

2) All registration will be processed on a first come first serve basis, based on the time of registration form submission.  

Registration Confirmation

1) A confirmation letter and an invoice will be sent to the email you've provided inclusive of the training and payment details. 

Payment

1) Upon receiving the confirmation letter and invoice, please make payment via Bank Transfer or Cheque by 6 May 2013. Payment can be made through: 

• POSB Bank Account: 151147763
• Cheque made payable to: Living Better

2) Upon receiving your payment, your place is guaranteed. An email on the confirmed training details will be sent to you as soon as possible. 

3) If payment is not received by 6 May 2013, your registration will be deemed as cancelled. 

4) Living Better reserves the right to change or cancel the training courses, a full refund of the training courses fees will be paid to you in such event. 

Fees

1) All training course fees include all course materials, lunch and refreshments unless otherwise stated. 

Happy Discount

1) Happy Discount only applies to participants who registered for THE HAPPINESS DNA training workshop on and before 30 April 2013 and are subjected to availability. 

Cancellation 

	With Replacement	Without Replacement
Less than 7 working days’ written notice prior to training course commencement	No Charge	50% of training cost
Less than 1 working day’s written notice prior to training course commencement	No Charge	Full training cost
No show	Full Training Cost

Copyright

1) Living Better owns the copyrights of all training course materials provided. No part of the materials or contents should be reproduced, licenses, sold or published without prior written consent. 

*Living Better reserves the rights to revise these terms and conditions from time to time without prior notice. 

*Your registration will signify your acceptance to the above terms and conditions. 

Workshop Registration

Guidelines for AUN Quality Assessment and Assessors

The handbook documents the operating guidelines for AUN quality assessment. It sets out the roles, responsibilities and requirements of the QA Council, applying university (assessee), assessors, observers and staff of AUN Secretariat. 

The guidelines aim to provide a common frame of reference and accountability to the AUN quality assessment process and stakeholders. The handbook was approved and distributed at the Chief Quality Officers' Meeting held on 21 and 22 February 2013, Chiang Mai, Thailand.

The handbook is prepared by
Mr. Johnson Ong Chee Bin
AUN-QA Expert

The Paradigm of Life

Like a match stick, life begins when one ignites it. The flame symbolises one’s life. It depends on what you want to use it for. You can either use the flame to bring light and warm into darkness, brighten up your life and those of others or use it to burn down forests and houses; and bring harm to others. The purpose of life, therefore, depends on what you want to do with your one precious life.

Life is not just about being successful or rich. The word “LIFE” stands for Living It Fully, Everyday. It is a journey that continues even after death as the legacy that you leave behind may impact current generation and live through many subsequent generations. You can find meaning in life, if you want and choose to. The mental map or the paradigm that you hold influences your thinking and affects the path that you take to find meaning in life. Life can be meaningful and complete if you are willing to change your paradigm and see things from other people’s paradigm.  Immanuel Kant, a philosopher, once wrote “We see things not as they are, but as we are”.

Dr. Covey defines paradigm as a perception, assumption, theory, frame of mind or lens through which we view the world. He believes that if you want to make minor, incremental changes and improvements in your life, work on practices, behaviours or attitude. But if you want to make significant, quantum improvement in your life, you need to work on your paradigm.  

We do not live all by ourselves. We live in an interdependent world. Our actions and decisions affect others. We should always take action and decision based on a complete paradigm of the situation. There is no absolute right or wrong. In every right, there are some wrongs and in every wrong, there are some rights. It all boils down to the paradigm that we hold.

There is a story about a preacher who was very disappointed when he saw a man slept through his teaching. He told himself that he is going to reprimand the man after the session for showing disrespect to him and the audience. At the end of the teaching, he stood up and walked towards the man. Before he would reach the man, the man’s wife came forward to him and apologised on behalf of his husband. She said. “Sir, my husband has contracted cancer and he is in a terminal stage. The doctor has given him a month to live. He doesn’t want to waste his last days resting at home. He insisted of coming here to listen to your teaching. Unfortunately, he was too sick to concentrate on your teaching and I am sorry for that.”  The preacher was stumped and he felt ashamed of himself. He realised how shallow and petty he was. We tend to see the world as we are rather than it is.  We are more likely to make a better decision and take better action if we seek to embrace the complete paradigm of the situation.