Quality Control Circles (QCCs)

QCC is a group of employees from the same workplace or across departments meeting regularly to discuss work-related issues and to offer suggestions and ideas for improvement to management.There are many QCC success stories that demonstrate the achievement of greater operational efficiency, reduced absenteeism, improved employee health and safety, and an overall better working climate. Johnson facilitated the QCC member and leadership workshop in a Japanese MNC in Singapore in June and July 2012.

Lean Six Sigma

Process variations and wastes are the culprits of organisation's fat. Applying Six Sigma and Lean Thinking helps organisations to stay fit and lean. Thereby, increasing productivity and cost competitiveness. Mr Johnson Ong facilitating a Lean Six Sigma workshop from 6 - 8 June 2012.

Rediscovery and Renewal Process to Happiness

The article on "The Happiness DNA" was published in the Today's Manager, Jun - Jul 2012 issue.

The first step towards happiness is to define what happiness is. Lord Richard Layard, the founder of Action for Happiness, defines happiness as "Feeling good about our lives and wanting to go on feeling that way. Unhappiness means feeling bad and wanting things to change". 

Rediscovery and renewal go through a continuous process of creating self-awareness, finding one’s life purpose, making changes, acting upon them, reflecting the lessons learned, and taking conscious effort to progress in fulfilling one’s life purpose. Read the full article below.

2nd East African Quality Assurance Forum

The QA Coordinators' Training on Curriculum Development and the 2nd East African Assurance Forum were held from 14 to 18 May 2012 in Entebbe, Uganda. The event was jointly organised by the Inter-University Council for East African (IUCEA), the German Rectors' Conference (HRK) and the German Academic Exchange Service (DAAD). Mr. Johnson Ong was appointed as one of the key facilitators at the event and he presented the following topics:

• Change Management for Innovative Curriculum Development
• The Role of QA Forum in Curriculum Innovation for Change Management in Higher Education Institutions - Asian Perspective
• Change Management in Higher Education Institutions
• Exploring the Possibility of an East African/IUCEA QA Seal - Asian Perspective

14th AUN Actual Quality Assessment

The 14^th AUN Actual Quality Assessment for programme level at Vietnam National University – Hanoi, Vietnam was held on 3 - 5 May 2012. The Assessment for programme level involved the following two programmes:

• Bachelor of Science in Chemistry (VNU University of Science)
• Fast Track Bachelor of Arts in English Teacher Education (VNU University of Languages and International Studies)

Mr. Johnson Ong led the quality assessment team for the English Teacher Education programme.

2nd AUN-QA Training for Non-Members

The “AUN-QA Training Course for Accomplishing Programme Assessment” was organised for Non-AUN members by AUN Secretariat. The 4-day workshop was held from 16 – 19 April 2012 in Bangkok, Thailand.

The 4-day course aims to introduce the AUN-QA system and enhance quality assurance practices. It is held for professionals who are in charge of quality assurance at programme and/or institutional level from universities in ASEAN.

The content of the workshop encompasses:

• Introduction of quality assurance in higher education

• AUN quality assessment process

• Self-assessment at programme level

• Study visit to Chulalongkorn University

The workshop was facilitated by Mr. Johnson Ong together with facilitators from the National University of Singapore. The workshop was attended by 26 participants from Sultan Aharif Ali Islamic University, Institut Teknologi Brunei, Binus University, Bogor Agricultural University, Instit Teknologi Sepuluh Nopember, Universitas Airlangga, Universitas Indonesia, Hasanuddin University, Universiti Kebangsaan Malaysia, Universiti Tenaga Nasional, Universiti Teknologi Malaysia, Naresuan University, Rajamangala University of Technology Thanyaburi, Kasetsart University, KhonKhaen University, Hue University, International University, Ho Chi Minh City,  and Universiti Brunei Darussalam.

About Johnson Ong Chee Bin (汪智民)

Johnson has more than 40 years of operational, quality and human resource management experiences in manufacturing, telecommunications, postal services, logistics, training and education, and has held key management and leadership positions in his career. His expertise has evolved from specialising in quality of product and service to the quality of life. 

Johnson is the Founder and Chief Happiness Coach of Living Better. His vision of a Happier World and years of research led to the conceptualisation of The Happiness DNA which he hopes to bring happiness to life, family, work and community. 

In the education arena, Johnson is the Founder and Principal Consultant of Education Quality International. He is an AUN-QA Expert appointed by the Secretary-General of the Office of Higher Education Commission and the Chairman of the AUN Board of Trustees since 2012. He was a founding member of the AUN-QA Council (February 2013 to March 2015) and the AUN-QA Technical Team (April 2015 to March 2022). He was conferred the AUN-QA "Green Jacket" in March 2018 for his contributions in AUN-QA Network. Johnson is actively involved in the AUN-QA assessment and training of Chief Quality Officers (CQOs) and AUN-QA assessors at the AUN-QA Network. He is instrumental in reviewing and writing the “Guide to AUN-QA Assessment at Institution Level” Version 2,  the “Guide to AUN-QA Assessment at Programme Level” Version 2 and Version 3, and the “Guidelines for AUN Quality Assessment and Assessors”. He is the course developer and facilitator for AUN-QA Training Workshops, and CLM Countries Training Workshops. He was also appointed as a QA expert in the ASEAN-QA Project Phase I and II jointly organised by AUN, AQAN, DAAD, DIES, ENQA, HRK, SEAMEO-RIHED and Universitat Potsdam; and was a member of the QA expert group in the EU-SHARE project. He was an appointed trainer at the 2nd East African Quality Assurance Forum 2012 organised by IUCEA, HRK and DAAD.

Johnson has provided QA training, consulting and assessment to many universities in Cambodia, Indonesia, Lao PDR, Malaysia, Myanmar, Philippines, Thailand and Viet Nam.

In his last appointment, Johnson was the Associate Director with the Office of Quality Management, National University of Singapore. He provided consultancy and training in service excellence and quality management system. He has designed, developed and facilitated more than 50 workshops and trained more than 1,000 NUS staff members in Balanced Scorecard, Business Process Re-engineering and Improvement, Innovation, Service Excellence, ISO 9001 and The 7 Habits of Highly Effective People.

In his previous employment, Johnson has successfully accredited Nanyang Polytechnic-School of Business, Singapore Post Pte Ltd, DataPost Pte Ltd, Air Express International (S) Pte Ltd, AEI Ocean Service Pte Ltd, AEI Warehousing & Distribution Pte Ltd, Hewlett Packard Asia Pacific Parts Centre and AEI-Delphi Distribution Centre in ISO 9001/9002 certification.

Johnson was a member (2007 – 2012) of the Quality Management Technical Committee (QMTC) administered by Standards, Productivity and Innovation Board (SPRING) Singapore and the role of the QMTC is to develop, adopt and promote relevant management systems standards for the purpose of helping Singapore companies improve their management practices through standardisation. QMTC approves and publishes many popular quality standards in Singapore including ISO 9001, ISO 9004 and ISO 19011.

Johnson was an Adjunct Lecturer with the Singapore Manufacturing Federation (SMF) Institute of Higher Learning and Murdoch University. He is an Associate Trainer with the Singapore Quality Institute, and ASK Training Pte Ltd.

Johnson holds a Master's Degree in Business Administration from the University of Leicester and a Bachelor of Science (Honours) in Economics and Management Studies from the University of London. He also holds a Specialist Diploma in Applied Learning and Teaching (SDALT) from Republic Polytechnic and an Advanced Certificate in Training and Assessment (ACTA) from the Institute for Adult Learning. He is a certified practitioner in neuro-linguistics programming (NLP), and a certified facilitator for extended DISC profiling and The 7 Habits of Highly Effective People programme. Johnson has been certified as an Industry Trainer, ISO 9001 auditor, consultant and assessor in the Singapore Quality Class (an equivalent to the Malcom Baldrige Excellence Framework).

Johnson is an author and prolific writer (see Resources). Many of his works are published in Productivity Digest, SQI Newsletter, Today’s Manager, Human Capital and Human Capital Plus.