Articles by Johnson Ong Chee Bin

Articles by Johnson Ong Chee Bin:

• The Tipping Point of a Happy Economy (Jobscentral, July 2014)
• In Search of Happiness (Surwinette Associates, http://surwinette.com/, Oct 2013)
• The Happiness DNA (Today’s Manager, Jun-Jul 2012)
• Adding Emotional Value to Customer Experience (Today’s Manager, Feb – Mar 2011)
• The Heart of Customer Experience (Today’s Manager, Aug – Sep 2010)
• The How, What, Who and Why of Service Training (Today’s Manager, Dec 2009 – January 2010)
• The Great Service DNA (SQI Newsletter Apr – Sept 2009)
• The Great Service DNA in Singapore (Awarded the “Best Paper” at the 7^th ANQ Congress, Tokyo Sep 2009, and SQI Yearbook 2009/10)
• Treat Your Customer as Your Guest (Today’s Manager June/July 2009)
• The Art of Great Welcome (Today’s Manager December 2008/January 2009)
• Your Attitude Determines Your Destiny (Vaidurya August/September 2008)
• From Good to Great Service (Today’s Manager June/July 2008 and Human Capital March/April 2008)
• Delight Customers with the Magic Experience (Today’s Manager December 2007/January 2008)
• 7 Habits of Highly Effective Service Professionals (Human Capital September/October 2007)
• Keep Difficult Customers Happy (Today’s Manager, August/September 2007)
• The Face and Feel of Service (Human Capital Plus, June 2007)
• High Five to Great Service! (Human Capital, July/August 2006)
• Delighting Customers with RARE Service (Human Capital Plus, January/February 2006)
• Transforming and Managing Quality Circles in the Age of Innovation (International Convention on Quality Control Circles (ICQCC) 2005, Korea, November 2005)
• The “RAdiCAL” Approach to Innovation (Human Capital Plus, July 2005)
• The C.A.R.E. Approach to Service Excellence (Human Capital, March 2005)
• A Holistic Approach to Change Management (Human Capital, October 2004)
• An Integrated Competency-Based Performance Management System (Human Capital, May 2004)
• Holistic Approach to Human Capital Development and Management (Human Capital, February 2004)
• Framework for World-Class Business Excellence in the New Economy (Today’s Manager, August 2000)
• A Total Quality Management (TQM) Model for Service Organisation to Achieve World-Class Business Excellence (Productivity Digest, July 2000)
• Total Quality Management in Singapore: A Model for Service Organisations (QC Focus, August/September 1999)
• Paradigm for Managing Productivity and Quality in Services (QC Focus, July/August 1995 and September/October 1995)